Effective September 16, 2026

Forza Logistics Group, Inc. operates forzalogisticsgroup.com. This policy explains how we handle information collected through our website, freight inquiry forms, live chat, and newsletter signup links.

Information we collect

  • Information you provide: your name, work email, company, optional phone number, and the shipment details or messages you send us. Shipment details may include locations, timing, commodity, equipment, and handling requirements.
  • Chat information: messages and contact details you choose to provide through our live chat service.
  • Website usage information: information about pages viewed, interactions, device and browser characteristics, and technical connection data collected by our website and service providers. Cookies and similar technologies may be used for these purposes.

Please provide only information relevant to your inquiry. Do not include passwords, payment-card details, or other sensitive personal information in an inquiry or chat.

How we use information

We use information to respond to requests, prepare freight quotes, discuss shipment and carrier requirements, communicate with you, operate and protect our website, and understand how visitors use it. If you subscribe to our market report, we use your subscription details to send that newsletter.

Service providers and disclosure

We do not sell personal information or share customer information with third parties for advertising.

Service providers process information to support website hosting, inquiry storage and delivery, analytics, live chat, and newsletter subscriptions. These include Google Analytics, tawk.to, and Constant Contact. Providing information through those services may involve processing on their systems.

We may also disclose information when required by law or necessary to address fraud, security incidents, or legal claims. If an inquiry becomes a shipment or carrier relationship, information needed to arrange and support that service is handled as part of that relationship.

Inquiry and chat retention

We retain quote inquiries and chat records for 30 days. This period applies to website inquiry and chat records. Shipment, billing, carrier, newsletter subscription, and analytics records are separate categories and are not covered by this 30-day period. Information subject to a legal preservation requirement may need to be retained for that purpose.

Cookies, analytics, and your choices

Our website uses Google Analytics to help us understand traffic and interactions such as quote requests and contact-link clicks. Our chat service and website functionality may also use cookies or similar technologies. You can manage or delete cookies in your browser; restricting them may affect some features.

You can learn about Google’s analytics controls and the Google Analytics opt-out browser add-on. You can unsubscribe from our market report using the unsubscribe link in an email.

Requests about your information

Contact us to ask about information you have provided, request a correction or deletion, or raise a privacy concern. We may need to verify your identity before responding. Some information may need to be retained where a legal obligation applies.

Other websites

Links to social media, industry resources, and other external websites take you to services with their own privacy practices. Review their policies before providing information.

Policy updates

We may update this policy as our website or practices change. The effective date above identifies the current version.

Contact Forza

Forza Logistics Group, Inc.
571 Monon Boulevard, Suite 200
Carmel, Indiana 46032

Email: info@forzalogisticsgroup.com
Phone: 317-397-0057